On the website, or in the application, you will need to fill out the following information:
  • Your name
  • Business name
  • E-mail address
  • Physical address
  • Business type
  • Business phone
  • Upload a photo or logo of your workshop.
You will receive an email with a confirmation link to validate your e-mail address.
Make sure to turn on the App notifications and check new jobs available for you in the ‘Browse Jobs’ section on the home screen. FIXR will also send notification emails when new jobs are posted.
Choose the job from the ones available on your home screen in the ‘Browse Jobs’ section. You should be able to see the job details including its location, car details, job description etc. Pick whether you want to provide a quote or an estimate. Enter your price, additional comments, and specify the appointment date and time.
Important: Customers can receive a maximum of 5 quotes per job, after 5 quotes have been submitted the job will disappear from the list of available jobs. The faster you reply with a quote, the higher the chances are that you will secure the job.
A quote is an offer to do a job at a fixed price. If you have selected quote as an option, the price that you specify will usually be the final amount that you will charge the customer upon the job completion.
An estimate is how much you think the work will cost based on the information provided and your past experiences. It is not a firm offer and can be changed once the customer’s vehicle has been inspected, however it will usually be a close indication of the final price. If you are not 100% sure about the total costs involved, use this option.
If the customer approved your quote/estimate, you will be notified via the app, and by email, which will contain all the job details.
Once the customer accepts your quote or an estimate, you will be able to start a chat via our app where you can both negotiate the offer further and agree on any additional details.
When a job has been completed, the customer will give you a rating and feedback on the quality of your services. Top service centres are ranked higher in the rating according to the results of their work. Positive feedback will increase your rating and make you more competitive, it will also increase the likelihood that customers will select you.
You also have an option to reply to the feedback, if you would like to thank the customer or disagree with the feedback.
At this stage FIXR is free to download and use.
Yes, it automatically commences after accepting Terms and Conditions when you register in FIXR.
We urge you to discuss any such matter with the customer directly. If you would like to provide us with any feedback relating to a job you have performed, or your experience, please send an email to [email protected].
You can set a new password via the ‘Edit Profile’ page.
If you forget your log-in password, click on the ‘Forgot your password’ link, enter the e-mail that you registered with and click ‘Restore password’. You will receive an email with your login and a new password.
You can access the mobile version of our website from your mobile device. We recommend you download the application for your mobile phone by following the links on our website, or simply search the Google Play store or AppStore for “FIXR”.
Select your job type from the 4 main categories, followed by the sub-categories:
  • Repair – Any mechanical, electrical or panel repairs and faults.
  • Servicing - Oil change, tyre replacement, battery service etc.
  • Tuning – Visual and Performance upgrades like window tints, engine tune-up etc.
  • Extra – Pre-Purchase Inspection, tow truck etc.

Pick your job location (can be your area or a specific address) and fill in the Job Title (or start typing and choose from the pre-populated Job Title options).

Provide the detailed job description, attach photos and specify the desired date and time of when you would like to drop your vehicle off. Enter your car Rego and click ’Search’ which should fill in all the required car details, or you can enter them manually. Then click ‘Post’ and you’re all done!

IMPORTANT: The more detailed your application is, the more precise your quotes/estimates from Service Agents will be.

A quote is an offer to do a job at a fixed price. If the Service Agent selected quote as an option, the price you’ll see will usually be the final amount you’ll be required to pay upon the job completion. Services like an oil change, tyre and battery replacement etc. are usually quoted and not estimated.
An estimate is the cost that the Service Agent thinks the work will cost based on the information provided and past experiences. It is not a firm offer and can change once your vehicle has been inspected, however it will usually be a close indication of the final price and should give you a good idea of the costs and time involved. Examples are a complex engine or transition rebuild.
It depends on the complexity of the job and the availability of mechanics in your area. As soon as your job is posted, local Service Agents are notified so it should not take long for quotes to start arriving.
The app will send you notifications once the Service Agents provide a quote for your job. You can also go into the job you have posted on your App Home Screen and see all the quotes listed at the bottom.
Consider the following when choosing the right agent: rating, customer reviews, price, timeframe and the mechanic’s location.
By clicking on the ‘Accept’ button. Once quote is approved, you will receive an email confirmation with your appointment details.
Even when the the job is posted, and you have received quotes/estimates, you are not legally obliged to do so. If none of the agents interest you, you can cancel the job.
After you have approved a quote/estimate and paid the booking fee, you can than press the ‘Chat’ button to start the conversation with the Service Agent. Use chat to confirm any additional details with them.
Once your car is up to speed, go into the ‘In Progress’ tab on the home screen of the app, choose the job that has been completed and click ‘Mark as complete’. The app will then ask you to rate the mechanic and leave your feedback about the service that has been provided to you.
Feedback is a mandatory and a final stage of your interaction with the car Service Agent and is a valuable step in assessing the quality of work performed by an agent. This will allow us to increase or decrease the overall rating of the workshop.
Your review allows all the other car owners to estimate the overall quality of work done by an agent.
We urge you to discuss this matter with the Service Agent directly. If you would like to provide us with any feedback relating to the job or your experience, please send an email to [email protected]
Please refer to our Refund Policy in Section 7 of our Terms and Conditions.
You can set a new password via the ‘Edit Profile’ page.
If you forget your log-in password, click on the ‘Forgot your password’ link, enter the e-mail that you registered with and click ‘Restore password’. You will receive an email with your login and a new password.
You can access the mobile version of our website from your mobile device. We recommend you download the application for your mobile phone by following the links on our website, or simply search the Google Play store or AppStore for “FIXR”.